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Support

We’ll help you get unstuck.

Email us at support@hostbooks.io and we’ll usually reply within 24 hours.

support@hostbooks.io•View FAQ

Contact support

We usually reply within 24 hours.

We’ll open your email app with this message prefilled and keep a local draft in your browser.

Common issues

Login help

If you’re stuck at login or reset password, use the password reset flow first. If that still fails, email us with the address tied to your account.

Upload issues

If a CSV, PDF, or bank import is failing, send us the file type, bank or platform name, and what error you saw. We’ll help you get it cleaned up.

Report questions

If something looks off in a Schedule E report or categorization result, send the property name and the line item you want reviewed.

Before you email

  • Include the email address on your HostBooks account.
  • Tell us which property or report you were working in.
  • Attach a screenshot or exact error text if you have it.